You can return any item purchased on our store within 15 days from the delivery date. Here’s how:
- Make sure the items are in the same condition you received them in, with all tags still attached.
- Complete the online Return Form in order to get a Return Number.
- Prepare the package and stick the pre-printed and pre-paid UPS label on the order box (or any other solid, rigid carton box) over the prior delivery information. With our return service, you will be refunded in the event of theft or loss during delivery to our warehouse in Bologna.
- Contact UPS by phone or online to arrange a suitable date and address: our courier will pick up the package wherever you wish.
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. You may keep track of the return status through My Return or with the UPS Tracking Number you find on your copy of the pre-printed label.
- We cannot accommodate exchanges at this time
- Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
- If you have lost the return label, you can ask UPS to bring you a waybill when they collect your return. Enter the following address:
Interporto di Bologna - blocco 9.5
40010 Bentivoglio (BO), Italia
Select Standard Service and under Payment of Charges select "Bill receiver". The receiver’s UPS code is W95789.
Customers from Switzerland and Norway only:
- Fill in 5 copies of the Returns Proforma invoice with item description and unit value, which you can copy directly from the delivery note you have received in your package. These forms are necessary for Customs clearance. You can download an empty copy here.
- Use the pre-printed and pre-paid UPS label included in your order.
- Contact UPS to schedule the collection of your package. If you do not find the pre-printed label inside your order, you may ask UPS to bring a waybill at the moment of the pick-up. After having filled in the online Return Form, you will receive an e-mail with instructions on how to complete the waybill.
- Make sure the items are in the original condition, all tags and packaging included
- Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package
- if you paid Cash on Delivery, please remember to bring your bank details (account holder name, IBAN and BIC).
The courier will collect your package from the store within one working day.
We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation e-mail as soon as the refund for your return has been issued.
This service is available only for Norway.