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CUSTOMER CARE


Payments

Taxes and Duties

Duties, local taxes or other fees may be requested for your order depending on your Country's import policy.

1) For most Countries, local taxes and duties are calculated in your Shopping Bag and added to your order total. The total you pay at Checkout will therefore include all fees and taxes.

2) For Ukraine local taxes and duties cannot be calculated and will need to be paid at delivery to the courier.
If you are ordering from there you will be contacted when the package arrives at Customs and presented with a separate invoice for taxes or fees owed.

Before completing your order please check your total to see if Duties and Taxes have already been included. If they are not included we suggest you verify your local import policy before ordering.

Payment Charges

For orders paid by Credit Card or Debit Card, you will be charged on the date the package is dispatched. You will only pay for the products that have been shipped.

The payment will show on your account statement under YOOX Group, as our store is powered by this Company.